Here’s your updated FAQ draft with the downgrade section added in a natural way:
How do I cancel my Sandtray Suite membership?
You can cancel your membership at any time through your account settings. To cancel:
Log in to your Sandtray Suite account.
Go to My Account (usually in the top-right corner).
Select Subscriptions or Billing from the menu.
Click Cancel Subscription next to your active membership.
Follow the prompts to confirm your cancellation.
When will my cancellation take effect?
Your access to the Sandtray Suite will remain active until the end of your current billing period.
For example, if your payment renews on the 15th of each month and you cancel on the 10th, you’ll still have access until the 15th.
Will I receive a refund after canceling?
We do not offer prorated refunds for unused time. Once you cancel, you’ll retain access until the end of your paid period.
Can I downgrade my Plus subscription to Standard?
Yes! But don’t use the cancellation process.
To downgrade, email us at support@southernsandtray.com.
Our team will help you switch to the Standard plan so you can retain access to the rest of the Suite without disruption.
What if I have trouble canceling?
If you run into issues:
Make sure you’re logged into the correct account.
Try a different browser or clear your browser’s cache.
If the problem persists, contact us at support@southernsandtray.com or submit a ticket through our Support Portal.
Do I lose access to my saved content after canceling?
You’ll keep access until your billing cycle ends. After that, your access to the Sandtray Suite library and resources will be removed. We recommend downloading any materials you need before your membership ends.